Customer Reviews — Westlake Village

I contracted for some back yard landscaping about ten years ago and, as part of the work, had a custom fire pit built. Unfortunately the contractor decided to place the gas line and valve to the pit within the masonry work, leaving no way to access the line should the need arise. Flash forward to about a week and a half ago, and the valve in my backyard fire pit became stripped and was no longer opening or closing with they key. I am a DIY guy 95% of the time, but I am not about to go messing around with a gas line, so I called a local fire place shop to ask about repairs. They told me the job required a plumber and recommended Lloyd's Plumbing service. I called Lloyd's, left a message and... never heard back. After a couple days I searched on my own and found Gallegos Plumbing. I called them and asked about an estimate. The gentleman told me there was no charge to have someone come out I had an appointment scheduled for the next day. The communication throughout the entire process was spectacular. Within a couple minutes of hanging up the phone, I had already received an email and text confirming my pending appointment, and even had a reminder email and text the next day. Bill Jeffries was the gentleman who came to my house. He called me to let me know he was on his way and also asked me about the issue I was having with my fire pit so he could be as prepared as possible. He showed up on time and was very friendly. He took a look at my fire pit, spent time answering my questions, and walked me through three different solutions that could work. He was honest and transparent about the estimated costs for each potential solution, which I appreciated. But seeing the concerned look on my face, knowing that I was looking at a higher cost than expected due to how my fire pit was built, Bill offered a fourth solution that I could try myself, and walked me through how he would do it. In my experience, this just doesn't happen these days. Bill was genuinely interested in helping me figure out my problem and not just looking to make some money. After 30 minutes of his time, he gave me his card, shook my hand, told me to call if I needed anything, and bid me a good afternoon. I was left with no charge for the time or the visit, and a potential solution to my problem that I can try myself for the cost of a few tools and an afternoon. Gallegos Plumbing came through huge, and I feel that their service and expertise is second to none. Bill was extremely professional, friendly, and listened to me. I will most certainly be calling Gallegos Plumbing in the future for all my my plumbing needs, as mine was a great first experience. I am glad I found them, and I would recommend them to anyone needing plumbing service in their home. It's hard to find good, honest, hard-working businesses these days who put their customers first, but Gallegos Plumbing is one of those few. Highly recommended, and I can't say thank you enough.

Wonderful service and such a pleasant man

Made appointment, next day service! On time, quick fix.

Kevin Ortiz was very professional and would recommend him for any repair work. Impressed with company user friendly service. Highly recommend.

William was very nice. Fixed a difficult problem for me.

I called Gallegos plumbing to come out and flush out my tankless water heater which is located in the attic of our condo. Definitely not any easy job. William Gurrola, the technician, was so helpful and professional. He was able to overcome all the obstacles, and believe me there were a few. I highly recommend Gallegos Plumbing and technician William G. The best in the business, and fair pricing!

We recently had to tackle a severe buildup obstruction in the two-story cast iron sewer pipe of our 40-year-old home. The service team approached the problem systematically, attempting several methods to resolve the issue while managing increasing labor and cost requirements transparently. The teams worked diligently during every single appointment. When standard clearing methods weren't enough, they ultimately sectioned and removed the problematic pipe. The issue is completely resolved—our showers and sinks are draining perfectly now. Ruben, Noah, Edgar, Andrew and Ethan did a great job. Highly recommend their dedication to getting the job done right!

Excellent! If I could give more stars, I would!

All the Guys did a great job, everything works as good as new...

Edgar was professional courteous. knowledgeable and helpful. He not only resolved my current issue but provided suggestions to avoid similar issues in the future

Extremely professional, punctual, and very efficient service. The appointment was moved up even earlier to be more convenient, and the serviceman's arrival was easily and accurately tracked.

My water heater quit this morning. After reading reviews I contacted Gallegos Plumbing. Within a few hours Josh Duran was at my door. It’s 2:00 pm and I have a brand new functional water heater. Josh was great in every way. 100% recommend this business, and Josh.

Bill was knowledgeable, friendly, and efficient. I would recommend him to anyone!

Prompt and professional service by the Gallegos Plumbing team. They resolved one issue free of charge by identifying an issue outside of their service (the appliance was broken not the plumbing) and an issue elsewhere was resolved the same day as well. Good communication, prompt, punctual and professional. Highly recommend

Amazing experience with this company. I highly highly highly recommend. So if you’re looking for a reliable honest person to look over your plumbing look no further.

We needed a quick fix for a new water valve for our new refrigerator. Josh came out within a short time, same day! He analyzed the issue, explained everything to us. He picked up the part that was needed and replaced it. We were up and running in two hours! Highly recommend this company and Josh!

Christian was great. He was very informative about the problems that needed attention and he clearly explained the two different estimates. He was also understanding of my desire to get comparable estimates. He is an excellent representative for this business enterprise.

I really appreciated Christian Gomez's attention to detail. He took the time to explain everything clearly, demonstrated a strong knowledge of his trade, and completed the work with great care and professionalism. The quality of his work was excellent, and he left everything clean and orderly when the job was finished. It's refreshing to work with someone who is both skilled and conscientious. I would not hesitate to recommend Christian to anyone in need of a reliable plumber.

Great experience with Josh and Gallegos plumbing. We called for removal and replacement of old whole house water filter system as it was leaking. Josh discovered our 25 yr old pressure regulator valve was not functioning, hence the leak. We knew we had to replace the main line valve outside our house as it would not completely shut off water flow within our house. Josh agreed and recommended a ball valve. Additionally our Insinkerator faucet was leaking & we had just purchased a new one to install. Josh arrived and set about first replacing the outside regulator, ball valve and installed an automatic shut off device in case of leaks. Really beautiful work (see pict). Then into the garage. Removed old filters and installed new system. No leaking. Next into the kitchen for faucet removal and replacement. He performed all the work quickly and was super efficient. Answered all our questions. Cleaned up everything and left us in a much better place than we were before he got here...thank you Josh.

Christian Gomez is Awsome! He is a consummate professional and totally service oriented with friendly demeanor he is easy to understand and a great communicator!

This was 3rd plumbing contractor I called for one job. The first canceled because their uncle "died". The second canceled because their techs truck was broken. When the second came out without even looking at shower immediately tried to upsell my wife on total valve change instead of cheaper cartridge change. Gallegos was on time, stuck to original agreed upon scheduling. The plumber showed up showed my wife list of options for the job and explained we wanted cartridge change and proceeded to finish job and was quick and efficient. Save yourself time and call Gallegos first. These guys are honest and great craftsmen